Web Accessibility : partially compliant
The GrandPalaisRmn is committed to making its websites, intranet, extranet and software packages accessible (as well as its mobile applications and digital street furniture) in accordance with article 47 of law no. 2005-102 of February 11, 2005.
To this end, it is implementing the following strategy and actions:
Multi-year accessibility plan 2024-2026: writing in progress - publication to follow
Actions 2024-2025: writing in progress - publication to follow
Site Concerned
This declaration of accessibility applies to the Louvre Shop.
Compliance Status
The site Louvre Shop, https://boutique.louvre.fr/ is partially compliant with the French General framework for improving accessibility 4 (Référentiel général d'amélioration de l'accessibilité, version 4). Non-compliances and any exemptions are listed below.
Test Results
The compliance audit carried out by the GrandPalaisRmn / Koena reveals that:
63% of the RGAA version 4 criteria are met
The average compliance rate for the site is 89%
72 criteria are applicable out of 106, including:
45 compliant criteria;
27 criteria are non-compliant.
Inaccessible Content
The content listed below is inaccessible for the following reasons:
Non-conformities
We list below all non-compliant criteria. The full audit results can be made available upon request.
1.1 Does each image carrying information have a text alternative?
1.4 For each image used as a CAPTCHA or test image with a text alternative, does this alternative identify the nature and function of the image?
1.5 For each image used as a CAPTCHA, is there an alternative way to access the content or function of the CAPTCHA?
3.2 On each web page, is the contrast between the text color and the background color sufficiently high (except in special cases)?
6.1 Is each link explicit (except in special cases)?
7.1 Is each script, if necessary, compatible with assistive technologies?
7.3 Can each script be controlled by the keyboard and any pointing device (except in special cases)?
7.4 For each script that initiates a context change, is the user notified or in control?
8.6 For each web page with a page title, is this title relevant?
8.7 On each web page, is each language change indicated in the source code (except in special cases)?
8.9 On each web page, tags must not be used solely for presentation purposes. Is this rule being followed?
9.2 Is the document structure consistent on each web page (except in special cases)?
9.3 Is each list on each web page correctly structured?
10.1 Are style sheets used on the website to control the presentation of information?
10.2 On each web page, does the visible content remain present when style sheets are disabled?
10.7 On each web page, for each element receiving focus, is the focus visible?
10.13 On each web page, can the user control the additional content that appears when focusing on or hovering over an interface component (except in special cases)?
11.1 Does each form field have a label?
11.5 In each form, are fields of the same type grouped together, if necessary?
11.6 In each form, does each group of form fields have a caption?
11.9 In each form, is the label of each button relevant (except in special cases)?
11.10 In each form, is input validation used appropriately (except in special cases)?
11.12 For each form that modifies or deletes data, or that transmits responses to a test or exam, or whose validation has financial or legal consequences, can the data entered be modified, updated, or retrieved by the user?
12.6 Can content grouping areas present on several web pages (header, main navigation, main content, footer, and search engine areas) be reached or avoided?
12.8 Is the tab order consistent on each web page?
13.3 On each web page, does each downloadable office document have an accessible version, if necessary (except in special cases)?
Exemptions for disproportionate burden
Article 3 of Decree No. 2019-768 of July 24, 2019 lists the content exempt from the accessibility requirement.
We have noted in particular that certain content is exempt on the grounds of paragraph 4:
"Online maps and mapping services, provided that, in the case of maps intended to provide a location or route, the essential information is provided in an accessible digital format."
Delivery options (page 15 of the sample)
◦ Content concerned: Modal with map allowing selection of delivery address
◦ Criteria waived and considered not applicable for this content:
4.12 Can each non-temporal media be controlled using the keyboard and any pointing device?
4.13 Is each temporal and non-temporal media compatible with assistive technologies (except in special cases)?
Establishment of this Declaration of Accessibility
This statement was prepared on 27th February 2025. It was updated on 16th September 2025 following a control audit.
Technologies used to create the Louvre Shop, https://boutique.louvre.fr/
HTML 5
CSS
JavaScript
User agents, assistive technologies and tools used to verify accessibility
Content rendering checks were performed using the combination provided by the RGAA 4.1 reference base, with the following versions:
Firefox 142.0.1 and NVDA 2025.3
Firefox 134.0 and JAWS 2024.2403.3
Safari 16.3 and VoiceOver
The following tools were used during the assessment:
Extension RGAA éditée par la DINUM pour Firefox ;
Inspecteur de code du navigateur (Firefox)
Contrast-Finder et Color Contrast Analyser pour tester les contrastes de couleurs.
Validateur du W3C : validator.w3.org
Extension HeadingsMap pour Firefox, pour visualiser la structuration par les titres.
Extension de navigateur Web Developer de Chris Pederick : https://chrispederick.com/work/web-developer/
ARCtoolkit sur Chrome pour de nombreux critères
https://chrome.google.com/webstore/detail/arc-toolkit/chdkkkccnlfncngelccgbgfmjebmkmceAccessibilité PDF | PDF Accessibility Checker (PAC 2021)
https://pdfua.foundation/fr/pdf-accessibility-checker-pac
Pages of the website that were checked for compliance
Structured sample
1. Home: The Louvre - Louvre Bookshop
2. Contact: Contact us · Louvre Bookshop
3. Legal notices: Legal notices · Louvre Bookshop
4. Accessibility: Web accessibility: non-compliant · Louvre Bookshop
5. Help page / User guide: FAQ · Louvre Bookshop
6. Authentication: Log in · Louvre Bookshop
7. Create an account: Register · Louvre Bookshop
8. Manage my cookies (popup): Popup Cookie Management
9. "Publications" category: Publications - Page 1 · Louvre Bookshop
10. Exhibition catalog (sub-section of "Publications"): Exhibition Catalogs - Page 1 · Louvre Bookshop
11. Selecting the "Naples in Paris" catalog: Naples in Paris. The Louvre invites the Capodimonte Museum - Exhibition Catalog · Louvre Bookstore
12. "Shopping Cart" page with the "Naples in Paris" catalog: My Shopping Cart · Louvre Bookstore
13. Order: Log in · Louvre Bookshop
14. Your delivery address: Your address · Louvre Bookshop
15. Choose delivery option: Delivery options · Louvre Bookshop
16. Order summary: acceptance of terms and conditions: Payment method · Louvre Bookshop
17. Access to payment: PAYBOX
18. Confirmation/thank you page: Thank you for your order · Louvre Bookshop
Random sample
In accordance with the RGAA: "randomly selected pages representing at least 10% of the pages in the sample described above are added. "
- Randomly selected page (10%) : Sitemap · Louvre Bookshop
- Randomly selected page (10%) : Louvre Shop: Books, sculptures, engravings, jewelry...
Feedback and Contact
If you are unable to access a content or service, contact us by e-mail: contact@boutique.louvre.fr to be directed to an accessible alternative or obtain the content in another form.
Recourse
This procedure is to be used in the following case: if you have notified us of a lack of accessibility preventing you from accessing a content or functionality of the site, and have not received a response from us within a reasonable time or consider the response unsatisfactory, you are entitled to refer the matter to The French Defender of Rights.
There are several ways to do this:
Write a message to the The Defender of Rights via the online complaint form
Contact the Rights Defender delegate near you https://www.defenseurdesdroits.fr/carte-des-delegues
Send a letter by post (free of charge, do not use a stamp): Défenseur des droits, Libre réponse 71120, 75342 Paris CEDEX 07