Do you need help? Browse our articles or contact us directly via our contact form at the bottom of this page.

Have you placed an order but not yet received it?

Orders are shipped within 2-4 business days on average. Tracking information is sent to you by email once the order has been shipped. Please note that all orders containing pre-ordered products will be dispatched on the date or within the timeframe indicated in the product description page.

Have you received a damaged product?

We will only accept claims for products that have never been worn or washed, or items that have not been used.

In order for us to better assist you, if your item is damaged, we ask that you send photos to our customer service for analysis. Once we have received your photos, our team will get back to you quickly to keep you informed of the processing of your request.

Are you missing a product in your order?

If your order is not complete, please contact us.

Do you want to exchange a product?

To exchange a product, please contact us at. We only accept returns and exchanges within 30 days of the delivery date. However, any personalised product cannot be returned or exchanged.

If you wish to exchange your size, please return your order for a refund and then reorder the size you require.

Products must be returned in their original packaging and must not be altered or worn. Please note that we do not cover the cost of return or exchange shipping.

How long does it take us to restock a product out of stock?

All the information we have is available on the shop. We invite you to come back regularly to check the availability of products.

Still haven't received the answer to your question?

Contact us directly via our contact form, we will be happy to help you.